Airline benefits:

  • Reduction in claims costs by up to 50%
  • Resilience to peak volumes
  • Compliance with global regulations

Customer benefit:

  • Decision within seconds
  • Fewer complaints from rejections
  • Human touch for more sensitive cases

Air claims solutions:

  • A groundbreaking service
  • Managing delay/cancellation claims
  • Worldwide

airCS

Designed by lawyers and customer experience experts specifically for airlines to allow them to navigate complex legal and regulatory landscapes while delivering exceptional customer experiences throughout the claims process.

Clyde & Co | Avocado55

Airline benefits

AirCS delivers a swift, seamless, globally compliant resolution service.

Challenges today

  • Expensive...
  • Not volume proof…
  • No real time accurate data…
  • Service level can’t be guaranteed…
  • Legal guardrails are not robust

AirCS implemented

  • Up to 50% reduction in costs
  • Peak resistant volume proofing
  • Passenger, service & financial data is available real time
  • Guaranteed service levels
  • Global jurisdiction compliance, and reduced risk of legal escalation

Customer benefits

AirCS delivers a swift, seamless, consistent & informed customer experience throughout the claims journey.

Today… without AirCS

  • Process is not clear…
  • Process takes too long…
  • Communication vacuum…

Tomorrow… with AirCS

  • Effortless process, easy to access with absolute clarity at each stage.
  • Instant acknowledgement, automated validation of claim.
  • Comms at every stage, customer centric comms, real time status updates.

Overall passenger journey

Designed to be fast for legitimate claims and robust, informative and considered for those that are rejected.

Workflow

What happens next?

We can start immediately by completing a short discovery to quickly finalise the scope and to develop a business case for internal approval.

Discovery

  • Checkmark Review of current process and policies
  • Checkmark Analysis of current cost per claim
  • Checkmark Validation of implementation approach
  • Checkmark Creation of business case / commercial proposal

Review

  • Checkmark Feedback on current passenger claim experience
  • Checkmark Identification of opportunities
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